Returns, Refunds & Cancellation Policy

Last updated: 21 September 2026

This policy explains how returns, refunds and cancellations work at TheBATALhub (thebatalhub.in), operated by HARVINAADHI INTERNATIONAL PRIVATE LIMITED. Please read it before you order.

Why every item is made to order

Every item we sell is printed after you place your order, by our third-party print and fulfilment partners. Nothing is kept ready-made in your size or design. Because of this, we do not accept returns or exchanges for size, fit, colour preference or change of mind.

If your order arrives defective, is the wrong item, or is damaged in transit, we will put it right with a replacement or a refund. The sections below explain how.

What we will replace or refund

You can ask for a replacement or a refund if your order arrives:

  • Defective, for example a faulty print or a flaw in the garment.
  • Wrong item, meaning you received something different from what you ordered.
  • Damaged in transit, meaning it was damaged by the time it reached you.

What we cannot accept

We cannot offer a return, exchange or refund for:

  • Size, fit or colour not suiting you, when you received the size, design and colour you ordered. Please check the size and product details on the product page before you order.
  • A change of mind.

How to report a problem

You must report the problem within 7 days of delivery. Reports made after this period are not eligible for a replacement or refund under this policy. Contact us by email or WhatsApp and include:

  • Your order number.
  • Clear photos showing the problem.
  • An unboxing video, if you have one. It helps us review your report.

Send your report to:

What happens next

We review your message, order number and photos. If we need more information, we will ask you. If your report is eligible, we will arrange a replacement or a refund.

Cancellations

You can cancel an order only before it goes into production. Contact us straight away by email or WhatsApp with your order number. Once production has started, the order cannot be cancelled, because the item is already being made for you.

If your cancellation is accepted, we will refund you as described below.

Refunds

  • Approved refunds, including refunds for accepted cancellations, go back to the original payment method you used at checkout.
  • We will process an approved refund within a reasonable time. After that, your bank or card provider may take a few days to show it in your account, which is outside our control.

Your legal rights

This policy does not take away any rights you have under Indian law, including the Consumer Protection Act, 2019 and the Consumer Protection (E-Commerce) Rules, 2020.

Contact us

Please send return, refund and cancellation requests by email or WhatsApp, so that your order number and photos reach us reliably. You can also find us here:

Grievance Officer

If you are not satisfied with how your request was handled, write to the Grievance Officer, HARVINAADHI INTERNATIONAL PRIVATE LIMITED, by email at harvinaadhi@gmail.com or on WhatsApp at +91 73862 04488. Please write "Grievance" in the subject line or the first line of your message. As required by the Consumer Protection (E-Commerce) Rules, 2020, we will acknowledge your complaint within 48 hours and redress it within one month of receiving it.