Terms of Service

Last updated: 21 September 2026

1. Acceptance and who we are

These Terms of Service ("Terms") apply when you visit https://thebatalhub.in (the "Site") or place an order through it. The Site and the TheBATALhub brand (also written "HAIL's TheBATALhub") are operated by HARVINAADHI INTERNATIONAL PRIVATE LIMITED ("we", "us", "our").

By using the Site, creating an account or placing an order, you agree to these Terms, our Privacy Policy and our Returns, Refunds & Cancellation Policy. If you do not agree, please do not use the Site.

2. Eligibility

You must be 18 or older to place an order or create an account. If you are under 18, please ask a parent or legal guardian to place the order or create the account for you; they are responsible for it and for these Terms.

3. Our products and made-to-order printing

We sell apparel such as t-shirts, raglan tees, kids tees and a maternity dress. Every item is made to order: it is printed only after you place your order, by third-party print and fulfilment partners. Please keep in mind:

  • Product images are representative, so colours may look slightly different on your screen. Colour preference is not a reason for return or exchange.
  • Please choose your size carefully before you order. Items cannot be returned or exchanged for size or fit.

If your item is defective, is the wrong item, or was damaged in transit, see section 8.

4. Pricing

All prices are in Indian Rupees (INR). The total you pay, including any applicable taxes and charges, is shown at checkout before you place your order.

Errors can happen. If a product is listed at a wrong price, we may correct the price and cancel any order placed at the wrong price. If we do, we will refund in full what you paid for that order, to your original payment method.

5. Orders and acceptance

When you place an order, you are making an offer to buy. It becomes a contract only when we accept it. We may decline or cancel an order, for example if a product is unavailable, if there is a pricing or listing error, if we cannot deliver to your address, or if we suspect fraud or misuse. If we cancel an order after you have paid, we will refund you in full, to your original payment method.

6. Payment

Payment is taken at checkout and handled by third-party payment processors under their own terms and privacy policies. You agree to use only payment methods you are authorised to use and to give accurate details.

7. Shipping and delivery

We currently ship within India only. Items are printed to order and delivered through couriers and partners, so any delivery date shown or mentioned is an estimate. We are not responsible for delays caused by events outside our reasonable control. Couriers and our print and fulfilment partners act for us, so if your order is delayed or does not arrive, contact us with your order number and we will follow it up with them. This does not affect your rights under applicable consumer protection law.

Risk of loss or damage passes to you when the order is delivered to the address you gave us. Please give a complete and correct address and phone number.

8. Returns, refunds and cancellation

Because every item is printed to order, we do not accept returns or exchanges for size, fit, colour preference or change of mind. If your item is defective, is the wrong item, or was damaged in transit, report it to us within 7 days of delivery, with your order number and clear photos (an unboxing video helps), and we will offer a replacement or a refund. An order can be cancelled only before it goes into production; once production starts it cannot be cancelled. Approved refunds go back to your original payment method; your bank may take a few days to show it.

The full rules are in our Returns, Refunds & Cancellation Policy, which forms part of these Terms. These rules do not affect any right you have under the Consumer Protection Act, 2019 or other applicable law.

9. Your account

Creating an account is optional. If you create one, give accurate information and keep your login details safe. You are responsible for activity under your account; tell us promptly if someone else has used it. We may suspend or close an account that breaks these Terms.

10. Acceptable use

You agree not to:

  • use the Site for anything unlawful, fraudulent or misleading, including using payment methods or identities that are not yours;
  • interfere with the Site or its security, including with malware, overloading, bots or scrapers;
  • infringe anyone else's rights or send us abusive or unlawful content.

11. Intellectual property

The designs, artwork, logos, brand names (including TheBATALhub) and other content on the Site belong to us or our licensors and are protected by law. You may view the Site and buy products for personal use. You may not copy, resell, or print our designs or other content on other products, or use our brand, without our written permission.

12. Messages and submissions

If you send us messages or other content through the contact form, email, WhatsApp or social media, you confirm you have the right to send it. You allow us to use it to respond to you and handle your order.

13. Third-party links and services

The Site runs on Shopify and relies on payment processors, couriers and print and fulfilment partners. Our products may also be listed on Facebook, Instagram and Pinterest, and the Site may link to other websites.

Couriers and print and fulfilment partners act for us. We remain responsible to you for your order, including items made by our print and fulfilment partners and defective, wrong or damaged items, as set out in section 8 and in our Returns, Refunds & Cancellation Policy.

Payment processors, Facebook, Instagram, Pinterest and linked websites have their own terms and privacy policies, and we are not responsible for the content or practices of those we do not operate.

14. Disclaimers

To the extent permitted by Indian law, the Site and its content are provided "as is" and "as available", and we do not promise the Site will be uninterrupted or error-free. Nothing in these Terms takes away rights you have as a consumer under the Consumer Protection Act, 2019 or any other law that cannot be excluded.

15. Limitation of liability

To the extent permitted by Indian law, we are not liable for indirect or consequential loss, or for loss of profit, data or goodwill arising from your use of the Site or our products. This does not affect your right to a replacement or refund for a defective, wrong or damaged item under section 8, and it does not limit liability for fraud, wilful misconduct, death or personal injury, or any other liability that cannot be limited by law, including under the Consumer Protection Act, 2019.

16. Privacy

How we collect and use your personal information is explained in our Privacy Policy.

17. Changes to these Terms

We may update these Terms from time to time. The updated version will be posted on this page with a new "Last updated" date, and applies to use of the Site after that. Orders already placed stay subject to the Terms in force when you placed them.

18. Governing law and jurisdiction

These Terms are governed by the laws of India, including the Consumer Protection Act, 2019, the Consumer Protection (E-Commerce) Rules, 2020 and the Information Technology Act, 2000. The courts at Hyderabad, Telangana have jurisdiction over disputes, subject to any right you have under applicable consumer protection law.

If any part of these Terms is found to be unenforceable, the rest of the Terms continues to apply.

19. Grievance Officer and contact

For any question or complaint, contact our Grievance Officer as required under the Consumer Protection (E-Commerce) Rules, 2020:

Grievance Officer, HARVINAADHI INTERNATIONAL PRIVATE LIMITED

Please include your order number if your query is about an order. We acknowledge every complaint within 48 hours of receiving it and redress it within one month of receiving it.

Our business address is given in our Privacy Policy.

You can also find us on Instagram at instagram.com/harvin.aadhi (our parent company's page, which we are using for now). For orders, returns and complaints, please use email or WhatsApp so they reach us and the Grievance Officer directly.